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Consumer Complaints
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Consumer Complaints
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I. Consumer Contracts - when is a contract made?
What is a contract?
Who can make a contract?
II. Consumer Protection
What are the statutory requirements for the quality and condition of goods for sale? When am I considered to be a "consumer" under the Sale of Goods Ordinance?
What statutory requirements exist regarding the quality of supply of services? When am I considered to be a "consumer" under the Supply of Services (Implied Terms) Ordinance?
Some tricky sellers may provide wrong information to mislead their customers. How am I protected against false descriptions made by sellers?
Goods for sale are not always safe for consumption. How am I protected against faulty or dangerous goods?
In order to avoid certain liabilities,or to exploit customers,some sellers or service suppliers may insert exemption clauses into their contracts or impose unfair terms. Are these terms valid under the law?
The goods that I have ordered are delivered to me in poor condition. Can I reject the goods and ask for a refund?
If I have to provide my personal data (e.g. my address and ID card number) to a seller or service provider,what should I be aware of?
III. Channels for Consumer Complaints
Besides going directly to courts,where else can consumers seek assistance or make complaints?
If consumers have to institute legal proceedings,what should they pay attention to?
IV. Case Illustration
He took his clothes to a dry cleaner but the clothes were subsequently damaged by the cleaner. Can he claim against the dry cleaner?
He has purchased some goods but later he demanded a refund. What will happen if the shopkeeper refuses to give him his money back?
He took his computer to a shop for repair. When he collects it later he can't believe that the service charge is so high. He would never have agreed to the job if he had known it would be that expensive. Can he refuse to pay the repair charge?
He put a deposit down for a car but then has second thoughts. Can he withdraw from the deal and ask for a refund of his deposit?
He took his camera for repair but the shop lost it. Can he obtain any compensation?
He received something in the mail that he has never ordered. Does he have to pay for it?
Ms. C has recently purchased some coupons (prepaid coupons) from a beauty salon but that salon suddenly closes down. Can she claim her money back and by what means?
Related Websites
Related Websites
Consumer Council (www.consumer.org.hk/website/ws_en)
Customs and Excise Department (www.customs.gov.hk/eng/content_e.html)
Hong Kong Judiciary (www.judiciary.gov.hk/en/index/index.htm)
Hong Kong Legal Information Institute (http://www.hklii.org)
Bilingual Laws Information System (www.legislation.gov.hk/eng/index.htm)
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