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Anti-discrimination
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a Civil Case
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Consumer Contracts - when is a contract made?
What is a contract?
Who can make a contract?
Consumer Protection
What are the statutory requirements for the quality and condition of goods for sale? When am I considered to be a "consumer" under the Sale of Goods Ordinance?
What statutory requirements exist regarding the quality of supply of services? When am I considered to be a "consumer" under the Supply of Services (Implied Terms) Ordinance?
Some tricky sellers may provide wrong information to mislead their customers. How am I protected against false descriptions made by sellers?
Goods for sale are not always safe for consumption. How am I protected against faulty or dangerous goods?
In order to avoid certain liabilities, or to exploit customers, some sellers or service suppliers may insert exemption clauses into their contracts or impose unfair terms. Are these terms and exemption clauses valid under the law?
The goods that I ordered were delivered to me in poor condition. Can I reject the goods and ask for a refund?
If I have to provide my personal data (e.g. my address and ID card number) to a seller or service provider, what should I be aware of?
How can I register my number in the do-not-call register and what interests will be protected under the UEMO?
Channels for Consumer Complaints
Aside from going directly to court, where else can consumers seek assistance or make complaints?
If consumers have to institute legal proceedings, what should they pay attention to?
Case Illustration
Related Websites
Related Websites
Consumer Council (www.consumer.org.hk/website/ws_en)
Customs and Excise Department (www.customs.gov.hk/eng/content_e.html)
Hong Kong Judiciary (www.judiciary.gov.hk/en/index/index.htm)
Hong Kong Legal Information Institute (http://www.hklii.org)
Bilingual Laws Information System (www.legislation.gov.hk/eng/index.htm)
